Privacy Policy
Get RD Nutrition LLC ("GRDN", “us”, “we”, or “our”) operates https://www.getRDnutrition.com (the “Website”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from your use of the Website, Website app, and other GRDN services and products ("User Services"). This Privacy Policy also informs you ("User") of your rights as it relates to your information.
By using the Website, Get RD Nutrition LLC’s platform on Healthie, Facebook page, or any other associated pages or platforms, you agree to the collection and use of information as outlined in this policy.
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Please note that when you enter into relationship with GRDN as a patient, you will receive additional documentation and agreements. The details within this Privacy Policy apply in addition to the provisions within the program specific documents and agreements.
What types of information do we collect?
We collect non-personally identifying as well as personally identifiable information (including name, North Carolina residency status, age, email address, phone number, other communications you submit); all information you submit via chat, email, Website form (comments, questions, feedback, reviews, and recommendations), or Website app. GRDN collects information from your interactions with the Website, Website app, as well as the Healthie platform and social media outlets.
The Website and third-party apps or third-party integrations will sometimes collect Log Data such as the Internet protocol (IP) address used to connect your computer to the Internet; email address and password login information; computer and connection information. Software tools may be used to measure and collection session information- such as page response times, length of visits to certain pages, page interaction information, methods used to browse away from the page.
Why do we collect the information?
Any information you provide to us or is entered on our Website, Healthie platform, or social media pages is received, collected, and stored to provide services to you and monitor or enhance services provided through the Website. We collect information that is both personally identifying and non-personally identifying for the following reasons:
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To provide User Services;
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To assess and optimize Website and app functionality hosted by Wix.com
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To assess and optimize services related to use of Healthie Inc. hosting platform
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To connect with you as the consumer
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To support you with Get RD Nutrition LLC’s services and products
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To provide our Users with customer service and support;
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To answer your inquiries
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To troubleshoot technical issues
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To answer complaints
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To receive and/or respond to feedback, suggestions
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To be able to contact our Visitors and Users with general notices, service-related notices, and/or promotional messages;
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Email subscription is entered into on a voluntary basis. You can elect to receive regular emails of a promotional nature. You are able to unsubscribe any time within emails or by contacting GRDN.
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If you have not elected to receive an email subscription, email will only be utilized on as needed basis for further contact and notification.
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To formulate aggregated statistical data, other aggregated and/or inferred Non-personal information which we may use;
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To provide and improve our User Services.
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To provide marketing and remarketing services from time to time;
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To provide marketing ads through association with third-party companies such as Google, Facebook, Instagram.
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To comply with applicable laws and regulations;
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To comply with government or law enforcement officials
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To establish, exercise or defend legal claims
How do we store, use, share and disclose personal information?
Please read about the main platforms (listed below) used in connection with GRDN. All reasonable safety measures are taken to keep your information safe, however please be aware that no transmission or storage of information over the Internet can be guaranteed 100% secure.
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When you become a patient/client with GRDN, if there is reasonable need to connect with other healthcare providers regarding your healthcare, you will provide the consent for information to be shared/received. Your personal health information is protected and all reasonable measures are taken to keep it secure.
Wix
GRDN’s Website is hosted on the Wix.com ("Wix") platform. Wix provides us with the online platform that allows us to share information about the company and services available to you, to connect with you through various communication methods, to allow you to register as a Site Member ("Member" or "Members") to connect with exclusive content and to communicate with other Members, and to allow you to initiate connection with GRDN for additional contact or to engage in offered services and products.
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Website Member's Area (Website or App)
Upon approved registration, Members can customize their settings.
All Member pages are private to the Member except the "My Community Profile" page. Member can create this profile and follow other members' activity on public groups. If both Members are a part of a private/secret group, they can follow that activity as well.
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Privacy of Member's profile is decided by the Member and can be changed at any time.
Personal Information (PI) received, collected, processed, and stored through interaction with the Website and app hosted by Wix my include, but is not limited to name, email address, phone number, date of birth, address. Any information submitted onto or through the Website may be collected and stored.
Your data may be stored through Wix's data storage, databases and the general Wix applications. Your data is stored by Wix using secure servers behind a firewall. Please follow the link to read Wix's privacy policy (https://www.wix.com/about/privacy)
Healthie
GRDN programs and services are hosted by Healthie Inc. ("Healthie"). This platform allows User to access GRDN’s services through Website or app based access to the program. GRDN’s Wix Website is designed to connect you with GRDN’s programs and services hosted by Healthie.
Personal Information (PI) received, collected, processed, and stored through interaction with Healthie may include, but is not limited to name, email address, phone number, date of birth, address, full face photographs, and payment information such as credit card details. Other Personal Health Information (PHI) will be received, collected, processed, and stored on Healthie’s platform to provide you with personalized nutrition related services and to allow for communication through the patient portal features, as well as email. Any information submitted onto or through Healthie’s platform may be collected and stored. Please read the following link for more information on Healthie’s privacy policy [https://www.gethealthie.com/privacy]
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Healthie is utilized by GRDN to provide the following:
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Direct access to the GRDN healthcare Provider
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Communication via email, chat, shared documents, food journal
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Access to nutrition services packages as well as related payments for the nutrition services
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Healthie is HIPPA, PIPEDA, FERPA, PCI, AUS Privacy Act, CCPA, and GDPR Compliant
How do we communicate with our site visitors?
We may contact you via chat or using your provided contact information to connect you with additional information, to address questions or concerns, to assist you with your interaction with the Website and any related services or products, to troubleshoot problems with your account, to resolve a dispute, to offer a survey or questionnaire, to send company updates, or for another other reason that allows us to uphold our User Agreement, applicable laws, and any other agreement we may have with you. For these purposes we may contact you through the Website’s features (chat, email), the Website's app, Healthie’s features (chat, email, video based call), or by telephone.
How do we use cookies and other tracking tools?
To learn more about cookies, please refer to this site: https://www.allaboutcookies.org/verify
Cookies are small pieces of data stored on your browser to keep track of settings and actions taken on the site that are designed to improve your experience and ensure the Website is a safe place. They may also be used by third-party apps or third-party or third-party integrations to provide marketing or remarking efforts through companies such as Google, Facebook, Instagram.
You are always able to clear your Internet browsers of any stored cookies, and opt-out of cookies on the Website, however it may affect the functionality of the Website you are accessing.
See the chart below for the cookies utilized by Wix:
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Cookie Name
Purpose
Duration
Cookie Type
We may utilize third-party apps or third-party integrations to enhance services offered to you. Please see privacy policies listed below that are associated with third-party apps and third-party integrations for how they utilize cookies and your information.
Healthie Inc.
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Healthie is utilized as the host for GRDN programs and services both through Website and application based access. GRDN’s Wix Website is designed to connect you with GRDN's programs and services hosted by Healthie.
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Healthie Inc. allows us to provide the following:
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Direct access to your healthcare Provider
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Communication via email, chat, shared documents, food journal
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Access to GRDN’s nutrition services packages
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Payment processing for GRDN’s services and products
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Personal Information (PI) received, collected, processed, and stored through interaction with Healthie may include, but is not limited to name, email address, phone number, date of birth, address, full face photographs, and payment information such as credit card details. Other Personal Health Information (PHI) will be received, collected, process, and stored on Healthie’s platform to provide you with personalized nutrition related services and to allow for communication through the patient portal features as well as email. Please read their privacy policy for more detailed information on cookie usage and [https://www.gethealthie.com/privacy]
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Healthie does utilize cookies to provide its services and has robust security measures in place to protect your information.
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Healthie is HIPPA, PIPEDA, FERPA, PCI, AUS Privacy Act, CCPA, and GDPR Compliant
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Google Analytics
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Google Analytics tracks and reports website traffic through statistics and basic analytical tools for marketing purposes as well as search engine optimization (SEO). This tool helps us to provide you with a more optimal experience with the Website. Google Analytics does utilize cookies to provide its services. Please read their privacy policy for more detailed information [www.google.com/policies/privacy/partners/]
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Facebook Pixel
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Facebook Pixel. The Facebook pixel collects data about how you utilize the website and related to Facebook ads and remarketing ads. This tool can help us connect you with services and products that you may be interested in. See the privacy policy here [https://www.facebook.com/policy.php]
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Wix Ascend
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Wix features allows GRDN to provide email marketing and online campaign management platform that helps us connect you with GRDN and related services and products. It allows us to provide you with the following: general updates from the Company, information about GRDN's services, promotional content, nutrition and health related content, blog updates, and more. Please read Wix's privacy policy for more detailed information on cookies and how they collect and use your personal information [https://www.wix.com/about/privacy]
GRDN may update their use of third-party apps and third-party integrations from time to time, please periodically check this policy for updates.
What you can do about cookies and your personal information
Cookies
You are always able to clear your Internet browsers (Safari, Chrome, etc) of any stored cookies, and opt-out of cookies on the Website, however it may affect the functionality of the Website you are accessing.
Wix.com
If you’d like to have your information removed from the Website’s use, please contact GRDN through the Website’s contact feature at www.getRDnutrition.com/contact. This request will be communicated to Wix and processed as quickly as possible (within 30 days).
Amend
If you’d like to amend any submitted information, please use the contact form on the Website www.getRDnutrition.com/contact to notify us that you’d like to amend your personal data on the Wix hosted Website or on Healthie.
Healthie
Healthie is an electronic health record platform. Due to the nature of the information, content, and communications provided within Healthie, it will remain in Healthie for record keeping purposes, but can be archived after you’ve stopped services with Get RD Nutrition LLC. If you would like your information to be archived, please contact Get RD Nutrition through your Healthie patient portal chat feature.
Email Communications
You have access to unsubscribe from any subscription based email service within each email you receive. Or you may utilize the contact form on the website www.getRDnutrition.com/contact to notify us that you’d like to be removed from our mailing list.
Children/Minors Policy
This Website and GRDN services and products are not directed towards or intended for minors. Specifically, GRDN only provides direct services for adults over the age of 18 years old. Age of Website User is only monitored through the Discovery Call form, otherwise age is not known or tracked.
If you are under the age of 18 years old, do not share your Personal Information with this Website, and do not use it without the supervision of a Parent or Guardian.
California Privacy Rights (CCPA related)
This Website and GRDN services and products are not directed towards or intended for residents of California. GRDN exclusively offers counseling services to the state of North Carolina due to Dietitian licensing law. However, free resources and email subscription are technically accessible to anyone, often in exchange for contact information (name, email address) and email subscription. If you choose to provide it, your personal information such as name, email address, and age could be collected through your interaction with forms throughout the Website and related social pages.
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Types of personal information collected through the Website, or through third-party applications or third-party integrations:
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Name
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Age
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Email Address
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Other information you submit voluntarily
These forms of information are used for business operations, for purposes of direct contact to interested consumers, and to comply with any applicable laws. Please see the above sections of the Privacy Policy for further detail on how personal information is collected and utilized.
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No personal information is sold.
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Consumer Rights
As a consumer, you have the right to:
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1. Request access to the information GRDN has collected about you (categories of information, categories of sources for personal information, our business purpose for collecting the information, the categories of third-parties who receive your information, the specific pieces of information we've collected about you, and if we have sold any information about you).
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2. Request deletion of personal information. You, the customer, must be the one to contact GRDN with the request through the website contact form at the following link (Get RD Nutrition Contact Form). If GRDN is able to verify your identity and your specific request does not interfere with Company compliance to regulations and laws, or our ability to provide you with services and products you've requested, we will pursue deletion of available personal information.
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3. Exercise these rights without discrimination. We will not withhold services or products that are eligible for those outside North Carolina, charge you different prices, or treat you unfairly or negatively because you have exercised your rights.
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For access to or deletion of personal information, please contact GRDN at the following link (Get RD Nutrition Contact Form).
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Please refer to the entirety of this Privacy Policy in addition to this section.
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General Data Protection Regulation (GDPR)
This Website and GRDN services and products are not directed towards or intended for residents of the EU, or any nation other than the United States of America. GRDN exclusively offers counseling services to the state of North Carolina due to Dietitian licensing law. Reasonable attempts are made to avoid collecting personal information from those outside of North Carolina.
However, regardless of User geographical location, as mentioned above in Privacy Policy: "the Website and third-party apps or third-party integrations will sometimes collect Log Data such as the Internet protocol (IP) address used to connect your computer to the Internet; email address and password login information (used to connect with User Services); computer and connection information. Software tools may be used to measure and collection session information- such as page response times, length of visits to certain pages, page interaction information, methods used to browse away from the page."
Users outside of North Carolina, in any location, do have potential access to free resources, email subscription, or the Website app provided by the Company. Users can access the aforementioned resources upon providing User information (name, email address) and consent. User is required to consent to the Company Terms of Use and this Privacy Policy at time of information exchange in order to receive the free resource, subscribe, or sign-up for the app.
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Collected information is retained for as long as User interacts with the User Services, and for the life of the Company, unless requested otherwise. Personal information will never be sold.
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You are always welcome to contact GRDN regarding the use of your personal information. If you have any questions regarding the use of your personal information or would like to amend or delete your personal information from User Services, please contact GRDN through this link (Contact Get RD Nutrition).
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Please refer to the entirety of this Privacy Policy in addition to this section.
Changes to This Privacy Policy
This Privacy Policy is effective as of (11/15/2021) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us through the contact form on the Website www.getRDnutrition.com/contact. Thank you!